Showing posts with label Comcast. Show all posts
Showing posts with label Comcast. Show all posts
Sunday, May 2, 2010
So I got a call from Kim from Comcast in the midst of a cold fighting session (sleeping at 6 PM) on Friday evening and she informed me that we have a appointment on May 8th to install our phone. (YAY!) After multiple failed attempts trying to re-record my father's voice to authorize the porting of our number from Verizon to Comcast on Wednesday, I was informed on Friday that they will be using the authorization that my father did on the 14th of April.
HEY! That is the time we scheduled that original appointment with the guy from Comcast 2.0 only later to be told there was no record of the call or old schedule appointment. WTF?
I just want the phone, can you please just get the service moved over? =( Crossing my fingers.
Tuesday, April 27, 2010
So a nice lady from Comcast got in contact with us today. But with good and bad news. Oy.
The good: Hey! They seem like they care. The lady I spoke with, Kim P. was quite personable and wanted to help us get our poor number that we have had for 25+ years ported over. Seems like Verizon is having problems with letting us go. I mean I know we are special, fantastic and paid our bills on time....but the reason why we broke with Verizon is because " IT'S YOU not me" type of break up.
The bad: Our appointment we scheduled with Comcast last Wednesday is lost in their system. Kim informed me there is no record of our scheduled appointment. Which means...no porting of the number. You know only for the 3rd freaking time. My dad and I spent about 35 minutes at the dinner table (hey, we were multitasking...and well the hamburgers were getting cold) authorizing and talking to the man at Comcast. Note to everyone: get your name of the person you are talking to. I have no idea what happened to our appointment. I mean the man took 35 of his time to talk to us. (This reminds me of my friend, years ago that had a phone number that was close to a locate Domino's, on occasion for the repeat offenders...he would fake take a pizza order, he even went as far to upsell these poor people...but I digress) . I am sure the man on the other end wouldn't taken 35 minutes of his time talking to us.
So no appointment. No porting over. No new Comcast bundle. Our Comcast bundle is to come with free premium channels (well the one we didn't have which was Cinemax and TMC etc.) and a sports package. Well that was given to us in the first part of the install, and taken away on the 24th. I'm sure it will be reactivated when the bundle is reinstated, but it is always have fun with options. Sad panda!
Well I was told I was to get a call back. So more waiting games...
BUTTSCRATCHERS!!
Friday, April 9, 2010
Scheduled my appointment to change everything over to Comcast. It consisted of adding an HD DVR box to one new television and changing over the telephone. Well after much hub-bub of the wire cutting into the new HD hook up connection, the technician was able to splice the cable and fix it to finally get an HD picture.
After that install, he goes to work on the phone. For some reason Comcast was not able to switch over our Verizon telephone service as they were not able to get Verizon turn over the telephone line. Well then, WTF? Why did you schedule my 5 business day to change over appointment 5 EXACT business days to change over? NOT HAPPY. Technician said he couldn't do anything AND took back the HD DVR box as well and was told to reschedule the appointment.
I later called Comcast that afternoon and had to tell them the story in my "calm, angry annoyed tone" and the lady said I had to REAUTHORIZE to turn over the request to Verizon again. Was told to reschedule for 5 business days, new appointment for next Friday.
Not a good start. Should I be regretting my decision now? Starting to feel that way...
As of right now....COMCAST FAIL.
Monday, April 5, 2010
Hey everyone!
FIOS is here in Montgomery County, MD. The question is. Is it worth it? Should I move over from Comcast to FIOS? I'm scared! What to do, what to do....
I spent a whole week researching this, and read other blogs to other reviews giving pros and cons for both services. What a crapshoot. I want to save money, but get the channels I want to watch and have reliable service. Is that so hard to ask for? And the answer is YES.
We currently are Comcast subscribers for internet and cable. We have two HD televisions (we are good Asians) and three digital ready televisions (REALLY good Asians). Our telephone (yes we have had the same telephone number for about 25 years) subscription is through Verizon. Total bill? $114 including tax for Comcast and $70 for Verizon. Losing our shirts for a total of $184.00.
After the FIOS people dug huge ass holes in my front yard, we were called by FIOS, promising a triple bundle package for a mere $159...and not including tax. All installation fees will be waived...you will get your OWN FIOS internet line....blazing speed....it will save you money. BUT....you need to ask the question, what is important to you? Well we are television watchers. And our television package is important. We currently subscribe to HBO and Showtime and it is included in our $114 bill price from Comcast. NOW, to get those channels on FIOS you need to pay an extra $36. What? And my dear old dad likes his MoCo Chinese channels, that come with the basic cable package...on FIOS we like to charge those Chinese people another $15 bucks. You are really not saving my ass money. All this for a 2 year contract? And it is a $20 fee for every month I drop early? Hmmmm. So you are saying it is $210? A month? AND NOT including tax? Buttscrachers! =(
Next move, call Comcast. Let them know that I was approached by Verizon, and they offered me a a triple play package. Phone, internet, cable w/ all premium channels and sports package w/2 HD boxes (one DVR), unlimited digital ready for $174.52, including tax. I like that they add tax....it gives me a bottom line. And the bottom line was to dump Verizon phone, go to Comcast. Install is on Friday. Let's hope this goes well!
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